Customer Service

Essential Surf Company

What’s our product warranty?
Everything we sell is fully guaranteed. If you are not satisfied, we will refund, repair or replace any product within thirty (30) days of the original purchase date.

Of course on an exchange, items need to be returned with tags and in the same condition as when shipped.

The return or exchange amount is determined by the retail price at the time the item was sold. Please include a copy of your receipt for processing.

When returning items, please e-mail us on our online website account with WebDesign499 first and tell us if you would like an exchange, repair, credit or refund. Also include the reason for the return, current daytime telephone number and address. We will then e-mail to you an authorization number to be written on the outside of the return shipment.

We will exchange the products per your request. If there is a discrepancy in price, your credit card will be charged or credited for the difference.

Send all returns to:
Essential Surf Company, LLC
PO Box 2238
Santa Cruz, CA 95063
USA

 

Note: Some variation of color may occur due to computer monitor accuracy. Not responsible for typographical errors for text and pricing. All product specifications, availability and pricing subject to change without notice.

What clothing and wetsuit sizes do we carry?
We’ve included four sizing charts: one for Men’s Clothing, Women’s Clothing and one for Men’s/ Women’s Equivalent Size Chart. The size chart for our Spring or Shorty wetsuit is for men. The Women’s Clothing chart represents both the misses and junior sizes because a lot of surf clothing is sized both ways.

Men’s Size Chart for Clothing
S M L XL XXL
Chest 34 – 36 38 – 40 42 – 44 46 – 48 50
Neck 14 – 15 15 – 16 16 – 17 17 – 18 18 – 19
Waist 28 – 30 32 – 34 36 – 38 40 42
Sleeves 33 – 34 34 – 35 35 – 36 36 – 37 37 – 38
Women’s Size Chart for Clothing
S M L XL XXL
Misses 4 – 6 8 – 10 12 – 14 16 18
Junior 3 – 5 7 – 9 11 – 13 15 – 17 19 – 21
Bust 32 – 34 34 – 36 36 – 38 40 – 42 44 – 46
Waist 25 – 26 27 – 28 29 – 31 32 – 34 36 – 38
Hips 35 – 36 37 – 38 39 – 41 42 – 44 46 – 48
Sleeves 30½ 31 31½ 32 32½
Men’s/Women’s Equivalent Size Chart for Clothing
Men’s XS S M L XL
Women’s S M L XL XXL
Waist 24 – 26 28 – 30 32 – 34 36 – 38 40 – 42
Men’s Wetsuit Size Chart
M L XL XXL
Weight 150 – 165 165 – 185 180 – 200 200 – 220
Height 5’9″ – 5’11″ 5’10″ – 6’1″ 5’11″ – 6’2″ 6’2″ – 6’4″

How to order from us?
We have set up our company to be an e-commerce only venture. No catalogs, no paperwork. We do not accept fax orders or write-in orders. However, we’d like to reserve the right to break our own rules, so there is always the exception. Essential Surf Company is “24/7″ so you can order from us 24 hours a day, 7 days a week.

On-line shopping with us is safe through the use of SSL encryption in the iKorb Data Management System. When you place orders or access your account information, we use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Plus, all of the customer data we collect is protected against unauthorized access. Our site is authenticated by VeriSign. Bottom line, your transaction is safe with us.

How do we ship?
We now provide “real-time” shipping costs. In setting up our company, our philosophy regarding shipping is simply to get the product to you, anywhere in the world, when you need it – clothing, gear, and accessories – whatever we carry. However, the realities of an international company, is that there are limitations as to time and availability of shipping options throughout the world. Having said that, here’s what we can do:

Continental USA (Lower 48 States)
Whenever possible, we ship the next business day. You have the option of Next Day, 2nd Day, 3rd Day or Ground, (which can take 7 to 10 days). We make every attempt to ship “next day” orders the day received so long as the order has been placed by 12 noon Pacific Standard Time.

Alaska/Hawaii
Shipping to Alaska and Hawaii is on an Overnight or 2nd day basis. We generally ship Fed Ex 2nd day service. However, remote areas of Hawaii and Alaska can add an extra day to shipping.

International
International Shipping is a bit more complex. Our philosophy is to get the product to you anywhere in the world. Whenever possible, we make every attempt to ship international orders the day received so long as the order has been placed by 12 noon Pacific Standard Time. Shipping Fed Ex “Air” typically takes 2 to 6 business days – again depending on the destination. Of course any or all Customs Charges are your responsibility and time held in Customs may affect delivery date.

We can take no responsibility for delayed deliveries due to Acts of God, heavy holiday shipping schedules, or incomplete/incorrect delivery information. Essential Surf Company reserves the right to pass along any additional charges due to incomplete or incorrect delivery information given by the ordering customer.

How do we protect your privacy?
At Essential Surf Company, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Essential Surf Company services, and special offers we think you’ll find valuable.

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide a quick shopping experience. Most on-line shopping carts use cookies. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. If you choose to disable cookies, our shopping cart will still function, but might be a little bit slower because the shopping cart needs to store your shopping information on the Essential Surf Company server as you shop, rather than on your own hard drive (which is faster to access).

Essential Surf Company does not sell, trade, or rent your personal information to others. Essential Surf Company may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Essential Surf Company, our users, or others. On the other hand, if you need help regarding a property’s legal guidance, look for Property Management in Tucson. They will monitor the insurance requirements, HOA stipulations, and housing ordinances and work to keep you compliant.

You may update or change information related to your Essential Surf Company account by going to the Membership Services Page. For other questions related to your account information, please send e-mail to custserv@essentialsurf.com .